The Trouble Ticket Manager (TTM) is a software developed by the founder of OktaFonia S.a.g.l. in 2014. This software is designed for companies of all types and industries.
With nearly 20 years of IT experience, we've developed software that provides all the necessary features for any company. These include "Communication", "File Sharing", "Quotations", "Invoices", "Payments", and "Customer Support". TTM provides all that, allowing you to accompany your customers in all phases, from acquisition to payment and post-sales customer service.
Among the various features is the management of user groups. You can divide your organization into departments and/or areas and decide who can access files and conversations and who cannot. The flexibility of TTM allows you to set up features for each individual user.
You can categorize your customers into groups and ensure that emails are forwarded to the correct departments or teams. You can enable group chats, set timestamps for each communication to track the duration of customer interactions, control access to files, and monitor who has downloaded files. Access to logs is highly detailed.
If you have demanding customers who directly send you emails, you can configure our software to automatically forward incoming emails to specific teams of your employees. You can also set up automated responses to perform actions such as notifying a colleague about a new email or sending a message to customers at specific times. There are many ways to tailor the software to your needs:
We are aware that the world is changing, and so is the use of information technology. That's why we're constantly looking for new ideas and features to add to our product and are always ready to listen to your ideas and requests.
Currently, we recommend TTM for companies with at least 500 active users. Users include employees, external personnel, suppliers, and customers. The service is offered at a fixed price, with no activation fees or time constraints. However, we're working on a customized version for small and medium-sized businesses to support organizations with fewer users.
$1,000/month per user