ICT campaigns in call centers are extremely important, if not crucial - without them, a call center cannot operate. We develop dozens of them every year for the past 20 years, and we specialize in everything related to this essential activity, from data entry masks to data retrieval, both from local and geolocated databases.
Over time, we have developed and managed call centers in many European countries, some of them very important. The countries where we have mainly operated are Italy, Switzerland, and Albania, but we have also worked in countries such as the UK and Argentina. We are capable of managing activities comfortably from our offices in Switzerland or working on-site as per the client's needs.
Over the years, we have followed many activities and continue to do so. The details of these activities are very extensive and also depend on the product you want to use. However, we are definitely capable of setting up and maintaining very large call centers and important CRMs.
We have developed our own CIM platform and a statistical system for call centers, also used by very important nonprofit organizations.
We are constantly looking for new features, mainly based on our clients' requests. Our approach includes a thorough analysis of the client's demand to add a new feature.
Next, we promptly provide feedback, where we discuss with the client about the new feature to be added, its implications on the system, employees using the software we provide, and the overall context.
Based on the in-depth analysis and the situation, we support up to 80% of the implementation costs for modifications. Some modifications enhance our software, so we are willing to perform them for our clients at reduced costs. However, some modifications are very client-specific, so we might accept a contribution of less than 80%.
